Switching managers
Send me your current agreement. I'll tell you how to leave cleanly.
From there, we handle the warm handoff with your current manager, put a Schlage Encode smart lock on the door, and walk the home before your first guest.
Step by step
The warm handoff from your current manager
- 1
A call about the home
I ask what's already booked on the calendar and what the old manager still holds.
- 2
Send me the agreement
Do it before you say anything to your manager. I read the notice terms first, because they decide the date.
Sit back and relax; we've got it!
- 3
The email to your manager
I write it for you. It tells them what's happening, asks what they're leaving at the house and what they're taking back, and asks them to make this easy. I'd keep this in writing rather than on the phone, so you, your manager and I all have the same record of what stays and what goes.
- 4
What stays with the house
The linens and supplies you paid for, and your keys, stay with the home. If any of it has already left, we ask who is bringing it back and when.
- 5
The calendar
We ask your manager to keep the calendar open through their last day, so the listing keeps taking bookings during the switch. Building the bookings back up is slow going. It's like starting from brand new.
- 6
The last turnover
We ask your manager to let us do the last turnover, paid from that stay's cleaning fee, so our cleaner learns the home before our first guest.
- 7
Two visits to the home
We walk through the home before the first stay, then come back to check it after the first turnover.
- 8
Reworking the listing from your reviews
I go through every review already on your listing. What guests praise season after season goes up front. What they bring up again and again, we keep working to fix.
What owners ask first
What happens to your bookings, reviews, cleaners, keys and payouts
The bookings already on my calendar
Taking over a home with bookings already on the calendar is more common than not. I ask your manager for the details on each one, so no guest who already booked falls between their team and ours.
My reviews and my listing
When the listing is in your own Airbnb account, the reviews keep building on it with us. If your listing sits on your current manager's account today, I'll go over that with you on the call.
My cleaners and vendors
If your cleaner, handyman or other vendors do good work, we keep working with them. If the cleaners belong to the old manager, we find and meet a local turnover team before the first guest.
Keys and codes from the old manager
The smart lock we put on comes with new codes for guests, cleaners and our team, so a key the old manager still has opens nothing.
My payouts
Once we take over, Airbnb splits each payout. Your share goes to your own account, and our fee, typically 20% of lodging revenue, comes to us.
My current manager's notice period
Whatever notice your agreement asks for, I'd let them finish it out and earn their fee. That's clean.
My agreement with Palisade
The first 90 days are for getting momentum rolling. After that, it's month to month. If we ever part ways, it's clean: you change the passwords, everyone is paid up, no guest's reservation gets canceled, and your reviews stay with you.
On the call
Six things we settle on the call
- How much notice your current agreement asks for, and what date that sets for the handover.
- What I'd put in the email to your manager, and what I'd ask them to leave at the house.
- What happens to each booking already on your calendar.
- What I'd change on the listing first, based on what your guests keep saying in their reviews.
- Whether I'd keep your cleaner or line up a new team.
- What your fee would be.
Next step
Talk to me before you tell your manager.
Tell me where the home is and who manages it now. Attach the management agreement if it's handy.