How is Full-Service Management priced?

Full-Service Management is typically 20% of lodging revenue per property. Lodging revenue means the accommodation revenue collected for covered bookings: it does not include cleaning fees, taxes, deposits, platform guest fees, reimbursements, refunds, or chargebacks. For qualified portfolios of 3+ properties, pricing may be structured differently, in some cases at 15% depending on scope and operating complexity. Setup fees are quoted separately based on the actual launch or takeover work required.

What am I really getting for 20%?

The operating layer: launch sequencing, pricing and calendar strategy, guest communication, turnover coordination, maintenance coordination, claims documentation, and owner reporting. The visible tasks are a small part of it. The value is in the judgment, standards, and follow-through underneath: the work that determines whether a property performs cleanly or becomes an exhausting side project.

Why not just do this myself?

Some owners should self-manage. That is what Owner Launch Advisory is for. Full-Service is for owners who do not want to carry pricing decisions, guest issues, turnovers, and vendor coordination week after week. The honest test: if the operation went sideways on a Saturday night, do you want to be the one handling it?

Why not hire a cheaper Airbnb manager?

Many cheaper options are light operating layers: they answer messages and schedule a cleaner. The harder work, launch quality, pricing discipline, standards, claims, asset protection, is usually what gets dropped. If price is the only criterion, we are probably not the right fit. If the condition of the asset matters, the operating standard is the product.

Can I trust Palisade with my home?

Trust is earned through process, not promises. We review fit before accepting, document the property's condition, follow defined standards for cleaning and guest screening, and keep you informed with clear updates. We are also selective on purpose. We only take properties we believe we can run well.

What happens if something goes wrong?

Things wear down and guests create friction. That is the reality of the business. What matters is the response: structured issue handling, documentation, vendor coordination, and direct communication with you. For damage, we document and support claims and disputes. Past claim experience does not guarantee platform approval or recovery: the value is clean documentation, fast response, and knowing how the process works.

Will I lose control of my property?

No. You set the boundaries, approve major property-level expenses, and can see how the property is performing. Palisade carries the day-to-day so you do not have to. That is delegation, not surrender. You stay informed. We carry the burden.

Is my property actually a fit?

Not every home should become a short-term rental or furnished rental. We look at location, property type, building and municipal rules, condition, readiness, and likely guest fit before saying yes. If the property is not ready or not right for us, we will tell you that directly, and tell you what would have to change.

Full-Service Management

Full-service management for owners who want the property truly handled.

Palisade Stays manages accepted short-term rental and furnished rental properties end to end: launch, pricing, guest communication, turnovers, field coordination, issue response, owner updates, and long-term asset stewardship.

This is not light-touch co-hosting. Palisade acts as the primary operator, so you stay informed without carrying the day-to-day burden.

See If Your Property Is a Fit Book a call

If your property is a fit, we'll show you the path. If it is not ready, we'll tell you that too.

What This Means

You are not outsourcing tasks. You are handing over the operating burden.

Most owners think management means guest messages and cleaner scheduling. That is only the visible layer.

The real work is underneath: launch sequencing, pricing discipline, guest fit, turnover standards, maintenance coordination, issue handling, claims documentation, platform complexity, owner communication, and the small decisions that determine whether a property performs cleanly or becomes an exhausting side project.

Full-Service Management is for owners who want the property launched correctly, operated with discipline, and stewarded like a real asset.

You stay informed. Palisade carries the day-to-day burden.

Owner Fit

Built for owners who want a serious operator in the seat.

This service is for owners who want the upside of a well-run short-term rental or furnished rental without becoming the operator themselves.

Good-fit owners

Busy owners with a quality home and no desire to manage the day-to-day
Investors and second-home owners with 1 to 3 quality units
Current hosts who know the operation is underperforming
Owners who care about standards, not just occupancy
Owners who want clear reporting, disciplined execution, and fewer preventable problems

Not a fit

This is not for every owner. Palisade is usually not the right fit for:

Owners looking only for the cheapest manager
Owners who want to micromanage every operating move
Owners who resist standards, repairs, or guest-readiness requirements
Properties in weak-fit or gray-area operating situations
Owners with unrealistic revenue expectations
Homes that need major readiness work before launch

Selectivity is part of the service. The wrong fit creates problems for the owner, the guest, and the property.

Why This Is Different

There is a difference between coverage and true operating responsibility.

Many Airbnb managers and co-hosts cover messages, calendars, and cleaner scheduling. Palisade carries the operating system.

Comparison area	DIY / Owner-Led	Light-Touch Co-Host	Palisade Full-Service Management
Property fit reviewed before launch	Owner-dependent	Often skipped	Yes
Launch sequencing and readiness standards	Owner-managed	Limited	Yes
Primary operating responsibility	Owner	Shared / unclear	Palisade
Pricing and calendar strategy	Manual or inconsistent	Basic	Active and judgment-led
Guest communication and issue response	Owner handles	Reactive	Structured support and escalation
Turnover and cleaner coordination	Owner-managed	Varies	Coordinated and monitored
Maintenance coordination	Owner handles	Limited	Coordinated, documented, and communicated
Claims, disputes, and appeals	Owner handles	Often limited	Documentation and claims support
Owner communication	Owner already knows too much	Often informal	Clear updates and operating visibility
Asset stewardship	Hard to sustain alone	Usually secondary	Core standard

Property fit reviewed before launch

DIY / Owner-Led: Owner-dependent
Light-Touch Co-Host: Often skipped
Palisade Full-Service Management: Yes

Launch sequencing and readiness standards

DIY / Owner-Led: Owner-managed
Light-Touch Co-Host: Limited
Palisade Full-Service Management: Yes

Primary operating responsibility

DIY / Owner-Led: Owner
Light-Touch Co-Host: Shared / unclear
Palisade Full-Service Management: Palisade

Pricing and calendar strategy

DIY / Owner-Led: Manual or inconsistent
Light-Touch Co-Host: Basic
Palisade Full-Service Management: Active and judgment-led

Guest communication and issue response

DIY / Owner-Led: Owner handles
Light-Touch Co-Host: Reactive
Palisade Full-Service Management: Structured support and escalation

Turnover and cleaner coordination

DIY / Owner-Led: Owner-managed
Light-Touch Co-Host: Varies
Palisade Full-Service Management: Coordinated and monitored

Maintenance coordination

DIY / Owner-Led: Owner handles
Light-Touch Co-Host: Limited
Palisade Full-Service Management: Coordinated, documented, and communicated

Claims, disputes, and appeals

DIY / Owner-Led: Owner handles
Light-Touch Co-Host: Often limited
Palisade Full-Service Management: Documentation and claims support

Owner communication

DIY / Owner-Led: Owner already knows too much
Light-Touch Co-Host: Often informal
Palisade Full-Service Management: Clear updates and operating visibility

Asset stewardship

DIY / Owner-Led: Hard to sustain alone
Light-Touch Co-Host: Usually secondary
Palisade Full-Service Management: Core standard

Scope of Management

What Palisade handles.

Full-Service Management is not one task. It is the operating layer behind the property.

Assessment, launch, and positioning

Property fit review, readiness assessment, launch sequencing, listing strategy, photography coordination, guest fit, and go-live planning.

Pricing, revenue, and channel management

Pricing strategy, booking-window logic, minimum stays, promotions, calendar controls, platform setup, listing distribution, and ongoing revenue refinement.

Guest experience and service recovery

Guest messaging, pre-arrival communication, in-stay support, issue response, service recovery, review protection, and guest expectation management.

Turnovers and field coordination

Cleaner coordination, turnover standards, property-readiness checks, linen and supply coordination, restock visibility, and local field communication.

Maintenance and asset stewardship

Issue tracking, vendor dispatch coordination, repair communication, routine upkeep visibility, and owner updates on the physical truth of the property.

Claims, disputes, and owner reporting

Damage documentation, claims support, OTA dispute support, owner updates, revenue visibility, and ongoing operating recommendations.

Owners remain responsible for paying maintenance, repairs, supplies, cleaning, linens, taxes, insurance, permits, platform costs, and property-level expenses.

Jake has filed and resolved 500+ guest damage claims, disputes, and appeals in clients' favor across prior operating experience.

Past claim experience does not guarantee platform approval or recovery. The value is in clean documentation, fast response, and knowing how the process works.

Pricing

Clear economics from the beginning.

Full-Service Management is typically 20% of lodging revenue per property.

For qualified portfolios of 3+ properties, pricing may be structured differently, in some cases at 15%, depending on scope and operating complexity. Setup fees are quoted separately based on the actual launch or takeover work required.

Lodging revenue means the accommodation revenue collected for covered bookings. It does not include cleaning fees, taxes, deposits, platform guest fees, reimbursements, refunds, or chargebacks.

Owner expenses, cleaning costs, supplies, repairs, and utilities, remain the owner's. Palisade coordinates the work and communicates clearly; major property-level expenses are approved by you.

We do not hide the economics. A serious operation needs clean numbers from the start.

The economics, in the open

What disciplined stewardship builds

Enter what your home brings in today. We don't hide the math — yes, you pay our 20% — but stewardship grows the revenue and lowers the costs, so the number that lands with you climbs. Drag the sliders; this is your scenario, not a quote.

Your numbers

Monthly revenueRate + occupancy

Current monthly revenue$6,000

Baseline · self-run
≈ $72,000 / yr revenue · ~$41,760 net to you

Year 1Stabilized.

Year 2 · viewingOptimized.

Year 3Every cylinder.

Net to you · Year 2 (illustrative range)

$55,296 – $63,590 / yr

▲ +20% to +38% revenue vs your baseline

Airbnb SuperhostGuest FavoriteVRBO PremierBooking GeniusTop-tier home

Illustrative of typical outcomes from a self-run baseline — bounded, lever-by-lever, not a quote or guarantee. Your real number comes from a walkthrough.

How this is calculated

Baseline from the monthly revenue you entered ($6,000/mo → $72,000/yr).
Self-run / mismanaged operating cost: 42% of revenue (baseline).
Under stewardship, total operating cost — including our 20% management fee — still falls to 40% (Yr 1), 36% (Yr 2), 32% (Yr 3), through in-house ops, group purchasing, trade vendors, and fewer OTA fees.
OTA fee basis: 9% VRBO / 15% Booking.com / 15.5% Airbnb. A direct-booking channel removes this fee for a growing share of stays.
Revenue uplift: Yr 1 +8–18%, Yr 2 +20–38%, Yr 3 +35–60% of baseline — illustrative of typical outcomes, not a quote.
All figures are directional and illustrative. Your real number comes from a walkthrough with Jake.

Get your real number with Jake

We grow the revenue

Pricing and the calendar managed continuously — never set-and-forget.
Listed everywhere it matters — Airbnb, VRBO, and Booking.com, plus a dozen more channels.
A direct-booking path that keeps repeat guests — and the platform's 9–15% cut — with you.
Found by the people searching now, on Google and AI assistants alike.
Past guests brought back by email; considered upsells on every stay.

We lower the costs

Cleaning, staging, supplies, and linens run in-house — efficient and controlled.
Supplies, linens, and furnishings bought in volume, so you pay below retail.
Maintenance and repairs at trade rates through a vetted vendor network.

The three-year arc

Year 1
Stabilized.
Onboard & stabilize
- Pricing and the calendar set to a real baseline
- Listing cleaned up, repositioned, made rental-ready
- Operations brought in-house — turnovers, supplies, linens
- Compliance and the fundamentals, handled
Year 2
Optimized.
Optimize & build trust
- Active revenue management, adjusted continuously
- Distribution widened across every channel + direct booking
- Reviews and platform standing compounding
- The STR↔MTR hybrid filling the shoulder seasons
Year 3
Every cylinder.
Running on every cylinder
- Every lever compounding — pricing, channels, direct, hybrid
- Upsells and a repeat-guest engine in full swing
- Costs held down through scale and the vendor network
- Superhost, Guest Favorite, and the top tier of homes

Next Step

How the first step works.

Submit the property

Send the address, basic property details, and what you are considering.

We review fit

We look at location, property type, rules, readiness, likely operating path, and whether Full-Service Management is the right next step.

You get a clear recommendation

If there is a fit, we will explain the path. If the property is not ready or not right for us, we will say that directly.

Founder Note

The real question is trust.

If you are considering short-term rental or furnished rental use, the question is not only, “Can this make money?”

It is also, “What happens if I trust someone else with this home?”

I understand that concern. A lot of so-called full-service managers are really just light operating layers. They answer messages, coordinate a cleaner, and make promises up front. The harder work lives underneath: judgment, timing, standards, guest issues, wear and tear, maintenance, claims, pricing, and the decisions that keep the property from slowly slipping.

I built Palisade Stays for owners who want that burden handled with discipline.

If your property is accepted and we move forward, the goal is simple: you should feel informed, relieved, and confident that the asset is being managed with real care.

Jake Lee

Founder, Palisade Stays

One property, two operators

The same home, one year apart

Management isn't a logo on a listing — it's a hundred small decisions, made (or missed) week after week. Here's how the same property tends to diverge over a first year: left to a light-touch co-host, versus held to a standard.

A light-touch co-hostListed quickly and largely left to run.
Week 1 · Launch
Palisade stewardshipLaunched on a real baseline — staged, priced, and built to convert.
A light-touch co-hostSlow replies and a soft early rating that's hard to recover.
Month 1 · First reviews
Palisade stewardshipGuests answered fast; problems fixed before they reach the review.
A light-touch co-hostStatic pricing leaves gaps in the calendar.
Month 3 · Shoulder season
Palisade stewardshipPricing flexes with demand; the STR↔MTR hybrid fills the quiet weeks.
A light-touch co-hostThe rating drifts and bookings plateau.
Month 6 · Platform standing
Palisade stewardshipSuperhost and Guest Favorite in reach; reviews compounding.
A light-touch co-hostA tired listing and numbers no one can quite explain.
Month 12 · The asset
Palisade stewardshipA top-tier listing, repeat guests, and clean statements every month.

Owner Trust

Owners trust Palisade for clarity, execution, and care.

The right owner does not just want bookings. They want judgment, follow-through, and a property handled properly.

“Working with Jake was an exceptional experience. He clearly knows the rental platform space inside and out and approaches every challenge with confidence and professionalism. His drive and supportive nature made a huge difference in helping me complete my project. I highly recommend him for anyone looking to elevate their investment.”

MichellePoconos, PA

“Thanks to Jake, my first Airbnb now runs with consistent prosperity and delivers memorable stays for every guest. He is a true inspiration and leader who brings knowledgeable insight, reliable execution, and an unwavering commitment to excellence. Working with him has been a phenomenal experience and one of the best decisions I made for my property.”

DanielColorado Springs, CO

Pricing + FAQ

Questions owners usually ask before handing over the property.

Property Review

See whether your property is a fit.

Start with a property review. We'll look at the home, the location, the rules, the likely operating path, and whether Full-Service Management is the right fit. No hard sell. No inflated projection. Just a clear operating read.